When a problem arises, the IS group recommends that you:
First, check with the documentation that comes with the software such as the on-line information in the "help" menu.
Second, if you are unable to determine the solution to the problem or question, goto the MSIT Help Desk System. and submit your question/problem. This will send an email to the information systems group, and somebody will get back to you.
Third, if your computer is not functioning properly, call the member of the IS group that is best suited to solving the problem based on the list below.

We recommend that you communicate via the Online Tracking System to get the fastest response. Using this system creates a permanent record of your problem, including a description and the time the problem was logged. This system will help the IS group make certain that your problem is resolved promptly and to your satisfaction. This system will also let you track the status of your problem. Requests are generally handled on a first come first serve basis. However, higher priority problems will be taken care of first.

To contact the IS group members individually:

Name (click for web page)	Position	Email	Phone	Pager
Ahmad Almosa	Systems & Applications Specialist II	Ahmad.Almosa@uth.tmc.edu	713-500-5317	713-990-6985 Send a text page
Biju Philip	Server administration	Biju.M.Philip@uth.tmc.edu	713-500-5404	713-990-7257 Send a text page
Shibu Ninan	Applications Developer	Shibu.Ninan@uth.tmc.edu	713-500-5401

The following is a prioritization of the types of problems and the person(s) who will handle them:

Remember, first search for help and then call the appropriate IS staff member.

If you have any suggestions regarding computer operations, software standards, or anything else that may increase your efficiency please e-mail your suggestions to Biju.M.Philip@uth.tmc.edu.